Britannia Road Assist - Your Local Automotive Guardian

Britannia Road Assist ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site, our services, and our online platform related to automotive assistance and technology, including breakdown recovery, roadside assistance, vehicle diagnostics, journey planning, car maintenance advice, and digital navigation solutions.

Information We Collect

We may collect the following types of information:

Personal Information: This includes information that can be used to identify you, such as your name, postal address (14 Nightingale Place, Oxford, Oxfordshire, OX1 4HF, United Kingdom), vehicle registration number, and other contact details.
Location Information: We may collect precise or approximate location information from your device, with your consent where required, to provide breakdown recovery, roadside assistance, and digital navigation solutions.
Vehicle Information: We may collect information about your vehicle, such as its make, model, year, and service history, to provide accurate diagnostics and maintenance advice.
Usage Data: We collect information about how you use our site and our services, including your browsing activity, search queries, and interactions with our platform.
Device Information: We may collect information about the device you use to access our services, including the device type, operating system, unique device identifiers, and mobile network information.

How We Use Your Information

We use your information for the following purposes:

Providing Services: To provide you with breakdown recovery, roadside assistance, vehicle diagnostics, journey planning, car maintenance advice, and digital navigation solutions.
Improving Services: To analyze how you use our site and our services to improve their functionality, user experience, and overall quality.
Personalization: To personalize your experience by providing tailored content, recommendations, and advertisements.
Communication: To communicate with you about our services, updates, promotions, and important notices.
Customer Support: To provide customer support and respond to your inquiries.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as breakdown recovery providers, payment processors, and data analytics providers. We have contracts in place with these providers ensuring the safeguarding of your information.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Affiliates: We may share your information with our affiliates for internal business purposes.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system is completely secure, so we cannot guarantee absolute security.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Erasure: You have the right to request that we erase your personal information under certain circumstances.
Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information under certain circumstances.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at 14 Nightingale Place, Oxford, Oxfordshire, OX1 4HF, United Kingdom.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity and to personalize your experience. You can control cookies through your browser settings.

Links to Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site, and we encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Britannia Road Assist
14 Nightingale Place,
Oxford, Oxfordshire,
OX1 4HF
United Kingdom